Refunds & Returns Policy

Refunds & Returns Policy

Last Updated: May 24, 2024

Introduction:

Welcome to Swift Shop! We strive to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes returns or refunds may be necessary. Please read our policy carefully to understand the process, conditions, and timeframes for product returns and refunds.

1. Return Eligibility

You are eligible for a return and refund if you received your purchased item(s) in the following criteria:

  • If you received a different item(s) other than the one you purchased.
  • If your item(s) come in a different color, design or size other than the one you purchased.
  • If you received a defective item(s).

To be eligible for a return, your item must meet the following criteria:

  • The item(s) must be unused and in the same condition that you received it.
  • The item(s) must be in its original packaging.
  • The return request must be initiated within 7 days of the delivery date.

2. Non-returnable Items

Certain items are not eligible for return, including but not limited to:

  • Perishable goods (e.g., food, flowers).
  • Custom or personalized products.
  • Deodorants
  • Health and personal care items.

3. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support at swiftshops.org@gmail.com with your order number, the item you wish to return, and the reason for the return.
  2. Receive Return Authorization: Our customer support team will review your request and, if approved, we will provide you with a Return Authorization (RA) number and return instructions.
  3. One of our staffs will guide and take you through the refunds and return policy.

4. Return Shipping Costs

  • Customer Responsibility: If the customer return, refund or change of items get approved because of some misunderstanding from customer other than our error, the customer will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
  • Exception: If the return is due to our error (e.g. you received an incorrect or defective item), we will cover the return shipping costs.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approval: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 2-5 business days.
  • Rejection: If your return is rejected, we will notify you with the reason for the rejection, and the item will be shipped back to you at your expense.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again or the used payment method.
  • Then, contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at swiftshops.org@gmail.com.

7. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at swiftshops.org@gmail.com with your order number and details of the defect or damage.

8. Contact Information

If you have any questions about our Returns and Refunds Policy, please contact us:

Thank you for shopping with Swift Shop. We appreciate your business and are committed to ensuring your satisfaction.

Best regards, The Swift Shop Team